Privacy policy
Privacy Policy
Risely Rest Last updated: July 2026
1. Introduction
Welcome to Risely Rest ("we", "us", "our"). We operate the website riselyrest.com and sell the BodyAlign Plus+ pillow and related products. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or make a purchase from us.
Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.
For any privacy-related questions or concerns, contact us at: riselyrest@gmail.com
2. Information We Collect
We collect information you provide directly to us and information collected automatically when you use our website.
Information You Provide
- Name — when placing an order or contacting us
- Email address — for order confirmations, shipping updates, and marketing communications (where you have opted in)
- Shipping and billing address — to fulfil your order
- Phone number — if provided during checkout
- Payment information — processed securely through our payment providers (we do not store full card details)
- Messages and enquiries — when you contact us via email or any contact form
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited and time spent on pages
- Referring URLs
- Cookie data and tracking pixels (see Section 7)
Information From Third Parties
We may receive information about you from third party platforms including Meta (Facebook and Instagram), TikTok, Google, and Shopify in connection with our advertising and storefront operations.
3. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders
- Send order confirmations, shipping notifications, and delivery updates
- Respond to your questions and customer service requests
- Send marketing emails and promotional communications where you have opted in
- Personalise your experience on our website
- Improve our products, website, and customer service
- Run advertising campaigns and retargeting on platforms including Meta and TikTok
- Detect and prevent fraud or unauthorised activity
- Comply with our legal obligations
4. Sharing Your Information
We do not sell your personal information. We may share your information with trusted third parties only as necessary to operate our business:
- Shopify — our ecommerce platform that powers riselyrest.com
- Payment processors — to securely process your transactions
- Shipping and fulfilment partners — to deliver your order
- Email marketing platforms — such as Klaviyo, to send order and marketing communications
- Advertising platforms — including Meta and TikTok, to run and optimise our ad campaigns
- Analytics providers — such as Google Analytics, to understand how our website is used
- Legal authorities — where required by law or to protect our rights
All third party service providers are required to handle your information in accordance with applicable privacy laws.
5. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including to provide customer service, comply with legal obligations, resolve disputes, and enforce our agreements.
If you would like us to delete your personal data, please contact us at riselyrest@gmail.com and we will action your request in accordance with applicable law.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access — request a copy of the personal information we hold about you
- Correction — request that we correct inaccurate or incomplete information
- Deletion — request that we delete your personal information
- Opt-out of marketing — unsubscribe from marketing emails at any time using the unsubscribe link in any email or by contacting us directly
- Data portability — request your data in a portable format where applicable
- Complaints — lodge a complaint with your local data protection authority
To exercise any of these rights, contact us at riselyrest@gmail.com.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your experience on our website and to run our advertising.
Types of Cookies We Use
- Essential cookies — required for the website to function correctly
- Analytics cookies — help us understand how visitors use our site
- Marketing cookies — used to deliver relevant advertisements on platforms such as Meta and TikTok
- Preference cookies — remember your settings and preferences
Managing Cookies
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
We also use the Meta Pixel and TikTok Pixel on our website. These tools allow us to measure the effectiveness of our advertising, build audiences, and retarget visitors. To opt out of interest-based advertising from Meta, visit facebook.com/ads/preferences. To opt out from TikTok, visit your TikTok ad settings.
8. Payment Security
All payment transactions are processed through secure, encrypted payment gateways. We do not store your full credit card or payment details on our servers. Our payment processors comply with PCI-DSS standards to ensure your payment information is handled securely.
9. Third Party Links
Our website may contain links to third party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.
10. Children's Privacy
Our website and products are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child under 13, please contact us immediately at riselyrest@gmail.com and we will take steps to delete that information.
11. International Transfers
Risely Rest operates primarily in Australia. If you are located outside Australia, please be aware that your information may be transferred to and processed in Australia or other countries where our service providers operate. We take appropriate steps to ensure your information is protected in accordance with this policy.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.
Continued use of our website after any changes constitutes your acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
Email: riselyrest@gmail.com Website: riselyrest.com
We will respond to your enquiry as soon as possible and within 30 days at the latest.