Refund policy

Return & Refund Policy

Risely Rest Last updated: July 2026

Our 60 Day Money Back Guarantee

We stand behind the BodyAlign Plus+ completely. If you're not satisfied with your purchase for any reason, you have 60 days from the date of delivery to request a full refund. No questions asked.

We want you to wake up feeling the difference. If you don't, we'll make it right.

1. Eligibility for Returns

To be eligible for a return:

  • Your return request must be submitted within 60 days of delivery
  • The item must be in a reasonable condition — normal use over 60 days is completely fine
  • You must provide your order number and proof of purchase

We do not require the product to be in its original packaging or unused. We ask that you give the pillow a genuine try — most customers notice a difference within the first week.

2. How to Request a Return

To start your return, contact us at:

Email: riselyrest@gmail.com

Please include:

  • Your full name
  • Your order number
  • The email address used to place the order
  • A brief reason for your return (optional but helpful for us to improve)

We will respond within 2 business days with return instructions.

3. Return Shipping

  • Australian customers — we will provide a prepaid return shipping label at no cost to you
  • Return shipping costs are covered by Risely Rest for all eligible returns within Australia

If you are outside Australia and wish to return your order, please contact us at riselyrest@gmail.com to discuss return shipping arrangements.

4. Refunds

Once we receive your returned item and confirm it meets our return eligibility, we will process your refund within 5 to 7 business days.

Refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund — this typically takes 3 to 5 business days after we have processed it on our end.

You will receive an email confirmation once your refund has been issued.

5. Exchanges

If you would like to exchange your product for a different colour or variant, please contact us at riselyrest@gmail.com within 60 days of delivery. Subject to stock availability, we will arrange an exchange at no additional cost.

6. Damaged or Faulty Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at riselyrest@gmail.com with:

  • Your order number
  • A photo or video of the damage or fault
  • A brief description of the issue

We will arrange a replacement or full refund immediately at no cost to you. You will not be required to return the damaged item in most cases.

7. Items Not Eligible for Return

The following are not eligible for return or refund:

  • Items returned after the 60 day window has passed
  • Items that have been deliberately damaged or misused
  • Gift cards or store credit

8. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  1. Check your bank account again
  2. Contact your credit card provider — it may take several business days before the refund is officially posted
  3. Contact your bank — there is often processing time before a refund appears

If you have done all of the above and still have not received your refund, please contact us at riselyrest@gmail.com and we will investigate immediately.

9. Contact Us

For any questions about our return and refund policy, please reach out:

Email: riselyrest@gmail.com Website: riselyrest.com

We aim to respond to all enquiries within 2 business days. Your satisfaction is our priority and we will always do our best to make things right.