Shipping policy
Shipping Policy
Risely Rest Last updated: July 2026
1. Overview
We want your BodyAlign Plus+ to arrive as quickly as possible. Below you will find everything you need to know about how we ship your order.
For any shipping enquiries, contact us at riselyrest@gmail.com.
2. Where We Ship
We currently ship to addresses within Australia only.
3. Processing Time
All orders are processed within 1 to 3 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next available business day.
You will receive an email confirmation with tracking details once your order has been dispatched.
4. Delivery Timeframes
Estimated delivery times after dispatch:
| Location | Estimated Delivery |
|---|---|
| Metro areas (Sydney, Melbourne, Brisbane, Perth, Adelaide) | 9 to 12 business days |
| Regional and rural areas | 9 to 12 business days |
| Remote areas | 9 to 12 business days |
These are estimates only and are not guaranteed. Delivery times may vary due to courier delays, weather, public holidays, or other circumstances outside our control.
5. Shipping Costs
Shipping costs are calculated at checkout based on your delivery address. Free shipping may be available on qualifying orders — any applicable promotions will be displayed at checkout.
6. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your order. Please allow up to 24 hours for tracking information to update after dispatch.
If you have not received your tracking details within 3 business days of placing your order, please contact us at riselyrest@gmail.com.
7. Delivery Issues
If your order has not arrived within the estimated delivery window, please:
- Check your tracking link for the latest update
- Check that your delivery address was entered correctly at checkout
- Check whether a delivery attempt was made and a card was left
If your order appears lost or has not moved for more than 5 business days, contact us at riselyrest@gmail.com and we will investigate with the courier on your behalf.
8. Incorrect Address
Please ensure your delivery address is correct before completing your order. Risely Rest is not responsible for orders delivered to an incorrect address provided by the customer.
If you notice an error in your delivery address, contact us immediately at riselyrest@gmail.com. We will do our best to update the address before dispatch, however we cannot guarantee changes can be made once an order has been processed.
9. Damaged in Transit
If your order arrives damaged, please contact us within 7 days of delivery at riselyrest@gmail.com with your order number and photos of the damage. We will arrange a replacement or refund promptly.
10. Contact Us
For any shipping questions or concerns:
Email: riselyrest@gmail.com Website: riselyrest.com
We aim to respond to all enquiries within 2 business days.